Terms of service

1. Overview

MFANI provides digital products and technology driven services through its website. These include AI generated marketing content and digital transformation consultancy for businesses across Africa.

MFANI operates this website to offer customers access to its digital services and products. By accessing this website or placing an order, you agree to be bound by these Terms of Service.

2. Digital Products

All products sold by MFANI are digital.

No physical goods are shipped.

Delivery is completed once digital files are sent via download link or email.

3. Commercial Use

Products purchased from MFANI are intended for business use.

Once delivered, customers may use, reproduce, distribute, publish, and promote the content for commercial purposes.

No attribution to MFANI is required unless otherwise agreed.

MFANI does not retain copyright over finished client content.

4. Orders

Placing an order constitutes an offer to purchase.

MFANI reserves the right to accept or decline any order.

Orders may not be cancelled once production has started.

5. Payments

Payments are processed securely through PayPal.

MFANI does not store or access any customer card or bank details at any time.

6. Delivery

Digital delivery is considered complete once content is sent to the customer.

Delivery timeframes are communicated at the time of order and may vary based on project complexity.

MFANI is not responsible for delays caused by incorrect information provided by the customer.

7. Digital Transformation Services

MFANI may also provide digital transformation and automation consultancy services including:

  • AI chatbots
  • Workflow automation
  • CRM setup
  • Hiring automation
  • Reporting dashboards
  • Internal system integration

These services may be delivered online or through offline consultancy engagements.

8. Chatbot Use

MFANI provides an AI powered chatbot to assist users.

The chatbot:

  • Is automated
  • Does not replace human consultation
  • May not handle complex or custom requests
  • May make mistakes or provide inaccurate information
  • Should not be relied upon for critical business decisions

For complex inquiries, custom requests, or important matters, contact support@mfani.com directly. MFANI is not liable for decisions made based solely on chatbot responses.

9. AI Generated Content Disclosure

MFANI uses Artificial Intelligence (AI) tools as part of its production process.

Digital products may be:

  • Fully AI generated
  • AI assisted
  • AI structured and refined by human input

By purchasing from MFANI, you acknowledge that content may be created using AI technology and may vary in style or interpretation.

10. Expectations

Digital content is subjective in nature.

Results may vary depending on the clarity and accuracy of client inputs.

11. Refunds

Refunds are governed by MFANI's Refund Policy.

12. Intellectual Property

MFANI retains ownership of its systems, tools, and production processes.

Clients retain ownership of delivered content.

13. Limitation of Liability

MFANI shall not be liable for indirect or consequential business losses arising from the use of delivered content.

MFANI's total liability shall not exceed the amount paid for the specific product or service in question.

14. Governing Law

These Terms shall be governed by the laws of Malawi.

15. Changes

MFANI reserves the right to update these Terms at any time. Continued use of the site after changes constitutes acceptance of the new Terms.

16. Contact

hello@mfani.com

270 Barnes Road, Nyambadwe, 312211, Blantyre, Malawi.